Privacy policy

 This Privacy Policy describes how khadiandco.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

COLLECTING PERSONAL INFORMATION

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. 

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
When you visit khadiandco.com, we automatically collect information about you and your use of khadiandco.com, e.g. about the type of browser you use, what search terms you use on the website, your IP address, including your network location, and information about your computer.

The purpose is to optimise the user experience and the function of the website, as well as carry out targeted marketing, including retargeting via Facebook and Google. This processing of information is necessary so that we can take care of our interests in improving khadiandco.com and show you relevant offers.

Order information
When you buy a product or communicate with us on khadiandco.com, we collect the information you provide, e.g. name, address, e-mail address, telephone number, payment method, information about which products you buy and possibly have returned, delivery requests, as well as information about the IP address from which the order was made.

The purpose is that we can deliver the products you have ordered and otherwise fulfil our agreement with you, including to be able to manage your rights to return and file a complaint. We can also process information about your purchases to comply with legal requirements, including for bookkeeping and accounting. Upon purchase, the IP address is collected for that purpose and to serve our interest in being able to prevent fraud.

Customer support information
If you contact our customer service, we collect the information you provide, e.g. name, address, email address and phone number.

The purpose is that we can provide you with customer service in relation to order support, general questions, returns, refunds, complaints.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

SHARING PERSONAL INFORMATION 

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify process your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use Shipmondo to fulfil and arrange shipping of orders. You can read more about how Shipmondo process your Personal Information: https://shipmondo.com/downloads/documents/dpa_en.pdf 
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

YOUR RIGHTS

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us by sending an e-mail to:
e-shop@khadiandco.com.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at e-shop@khadiandco.com.

Last updated: [march 2022]